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Safety Information

Your safety is our highest priority. We've built comprehensive safety features and guidelines to protect our community.

24/7

Safety Support

$1M

Host Guarantee

100%

Secure Payments

99%

Verified Profiles

Guest Safety

Verified host profiles and authentic reviews
Secure payment processing with fraud protection
24/7 customer support and safety line
Property damage protection for guests
Community standards and host accountability
Secure messaging system with host communication

Host Safety

Guest verification and identity screening
$1 million host guarantee for property damage
Host protection insurance up to $1M
Secure payment system with timely payouts
Two-way review system for accountability
Dedicated host support team

Safety Tips

Essential guidelines for a safe and enjoyable experience

Before You Book

Read the listing description and house rules carefully
Check host profiles and authentic guest reviews
Review the cancellation policy before booking
Use Airbnb's messaging system for communication
Never pay outside the Airbnb platform
Verify property location and amenities

During Your Stay

Keep your valuables secure at all times
Follow the host's house rules and guidelines
Be respectful of neighbors and the property
Keep emergency contact numbers handy
Report issues immediately through Airbnb platform
Document any damages with photos if needed

For Hosts

Screen guests by reading profiles and reviews
Set clear house rules and expectations
Provide clear check-in instructions and photos
Keep emergency numbers accessible for guests
Install safety equipment (smoke detectors, extinguishers)
Secure valuable personal items before guest arrival

Emergency Situations

If you're in immediate danger, call your local emergency services first. Then contact our 24/7 safety line for assistance.

Emergency Contacts

Additional Safety Resources

Explore more safety information and support options

Safety Guidelines PDF Safety Videos Community Forum Contact Safety Team